Our rules, in plain words.

• Every new client starts with a free meet and greet at home. You meet your walker and the backups.
• Book a single visit 24 hours ahead or more. Less than that adds a $10 last-minute fee per visit.
• Book a drop-in day or an overnight 48 hours ahead or more. Less than that adds a $10 fee per day.
• Add a walk to your reserved walks any time. There is no last-minute fee on plan walks.
• Extra dogs are $5 more per visit. On a park visit a second dog is $10.
• Visits on a holiday are $15 more each. Plans of 4 or more walks a week skip that fee.
• If two fee rules fit the same booking, the higher one applies.
• Fees go on your invoice. Nothing is charged on the website.

• Single visit: cancel 24 hours ahead or more and it is free. Under 24 hours, you pay the full visit price.
• Locked out, or the dog is not there: you pay the full visit price, unless we caused it.
• Trips (drop-in days and overnights): cancel 7 or more days before the first visit and it is free. $50 if you cancel 4 to 7 days before. Under 4 days, it is $100 or 50% of the booking, whichever is more.
• A trip that touches a holiday, cancelled under 7 days: 50% of the booking, or the normal trip fee if that is higher. Dropping days off a trip inside these windows counts as cancelling those days.
• Plan walk: cancel 24 hours ahead or more and it becomes a credit. Under 24 hours, you pay for that walk.
• A credit is worth what you paid for that walk. Spend it on a later walk, or put it toward any other service. It lasts 8 weeks and is never paid back as cash.
• Training: move a session 24 hours ahead or more at no charge. Under 24 hours, you pay for the session.

• Hold the same time and the same walker every week. Single walks are booked around reserved spots.
• Set days every week, or different days each week. Both are the same plan prices.
• Different days each week: pick your days by Friday at 5pm for the next week. We text you to remind you.
• Why plans? When we know your walks ahead of time, we can plan tighter routes. Less driving means more open spots for dogs like yours.
• Plans are for 30, 45, 60 minute walks. At least 2 walks a week, no maximum. You pay each week for the walks you get.
• Your rate is the walk price minus the plan discount: month-to-month $0 off, 6-month $1 off, 12-month $2 off. On a fixed plan the rate is locked for the whole plan.
• Weeks off are built in: 2 on a 6-month plan, 4 on a 12-month plan. Tell us 7 days ahead. Each week off moves your end date back by one week.
• Need more weeks off, or on a month-to-month plan? Cancel that week's walks 24 hours ahead and they become credits.
• Stop a fixed plan early and the walks you already took are billed again at the rate of the longest plan you did finish.
• Month-to-month plans stop with 7 days' notice and nothing is rebilled. The month-to-month rate can change with 2 months' notice.
• When a fixed plan ends, it rolls on month to month at the rate we charge then, unless you pick a new plan.
• When any plan stops, credits you have left stay good for 8 weeks. Then they expire.
• Plans of 5 or more walks a week get one free 30-minute walk each month. It is added as a credit at the end of the month.
• Plans can include weekend days. Your main walker may not cover every weekend. It depends on their days off.
• Extra dogs ($5 per walk) are never discounted. The holiday fee is waived on plans of 4 or more walks a week.
• Plans run anywhere within 10 miles of Penfield.
• Single walks are still available. Book one walk at a time for $30, no plan needed. They fill the open spots after reserved walks.

• A park visit is $60 for 60 minutes door to door. That includes the drive. 90 minutes is $75.
• You pick a park within 15 minutes' drive of your home.
• Up to 2 dogs, all from one home. A second dog is $10.
• Harness and seatbelt tether in the car. You sign the car ride waiver once, at your first booking.
• Park visits are booked one at a time. They are never part of a plan and never discounted.

Have a question?

Call or text (585) 201-8774. We answer fast and we never guess at a rule.